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Originally Posted by Paul
The same thing as a few NTL users that are members here 
Why offer uncapped if you are going to complain when people use excessive amounts of bandwidth? 150Gb may be abusive but if you advertise an uncapped service then you should expect a small percentage of your users to abuse the service. Banning people for complaining to CS/ demanding explanations for the change in service conditions is not exactly good customer relations. |
Expecting that people will abuse something is not the same as tolerating it when they do - and they are not offering something that is simply uncapped, they are offering something that is uncapped but subject to reasonable use.
And it seems to me like this user was threatened with a ban from the forum and his ADSL service for spamming and harassment. Based on that article I still think Plusnet are better off without him. If I thought my ISP was taking steps to prevent a small minority of people from hogging all the bandwidth and CS resources, thus preventing me having my share, then I would see that as very good PR.
