quite pleased now, guy arrived at 1:40, took him 5 mins to swap the box, 5 mins after he's gone TV back on, all channels, an hour later the broadband is working after a few reboots! and its 2mb according to zdnets speed test! woohoo!
samsung box is much neater than the pace, interactive seems far better after a little dabble.
luckily i could postpone what I should have been doing this afternoon!
could have easily done it myself though, didn't realise all he needed to do was literally swop the cables!
i'd go as far as to say well done ntl, would have been better without the wait, but well handled as has been said!