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Originally Posted by danielf
Dislike: Cancellation. <snip>
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Yep, I hated that too. Wasn't a 'normal' cancellation, but was a house move so was supposed to be a transfer of services from one address to the other. The engineers involved did a marvellous job, but the billing dept were absolutely incompetent. I spent almost a year paying each month for all services (TV, Phone & BB at the time) for both addresses!
As you say, error correction after error correction after error correction isn't a solution - they should have fixed the problem the first time! This was the final straw and led me to ditch NTL for BT & Sky. I've kept them for BB though, as it is the fastest I can get and is remarkably stable for me.
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Originally Posted by jkthorp
here's hoping a combination of the best of the two!
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and not a combination of the worst
