[Paul K]

At least they put you in contact with the engingeer so that he could then locate you. If engineers are off sick and others are covering their areas you will have problems with people getting lost or not being able to find certain addresses. If the engineer no shows you can call him to find out why and if he can't give you a reasonalbe excuse for it you can complain to NTL and point out you were willing and able to give him directions to find you as you had already been in contact with him by phone. Odds are he will arrive since he knows you can call him lol