Supposed to be getting a box swap for bb upgrade today, arranged a morning appointment told between 8 and 1 , so I've been waiting in all morning.
Rang ntl to check the guy was on his way, quite a helpful and pleasant operator, said that the engineers were behind due to sickness, but she would ring the contractors and get them to call me and let me know where he was.
A few minutes later, the contractor rings up saying the engineer couldn't find the house, and they asked me to ring the engineer on his mobile!
Just wanting to get it over and done with I agreed and rang the engineer, who says he'll be here at 2..... we'll see!
Good job i'm a patient soul
Will probably send in a complaint, see what the reply is!