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Originally Posted by ukdmbfan
Interactive/Red Button services have never really "worked" on our NTL box, but every time we phone customer support they tell us to check all the cables are plugged in properly (I guarantee they are) and that to call out an engineer will mean a £75 charge, which we can't really afford.
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Check the front of your STB. You can check the return path status by looking at the LED. If it flashes you have no return path but if it's solid the return path is available.