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the jackel · 24-08-2005, 11:47

A very small percentage of boxes don't always pickup the the new VPG, a reboot should fix as long as there are no return path issues.

IS002 indicates your account has not been correctly provisioned for Interactive Services (which VOD is linked to) at ntl. This should be reported to faults who should pass it to 2nd Line faults. A technician should not be required for this fault.

24-08-2005, 11:47	#7
the jackel Inactive Join Date: Jun 2003 Location: Somewhere in ntl Posts: 42	Re: Is it VOD or STB problem? A very small percentage of boxes don't always pickup the the new VPG, a reboot should fix as long as there are no return path issues. IS002 indicates your account has not been correctly provisioned for Interactive Services (which VOD is linked to) at ntl. This should be reported to faults who should pass it to 2nd Line faults. A technician should not be required for this fault.