Heh asterisks are the last refuge of the foul mouthed!
And, to be fair, I only used one swear in my whole communication with them. Which was after the first tech support person failed to notice the, presumably, important detail that my account was suspended!!!
Throughout the whole process it never occured to me that my account had been suspended as, like I said, it was working fine until I unplugged the modem and I pay all my bills on time.
And yeah, the 169 thread should probably be updated to include 'your account may have been suspended' as this may have saved at least a smidgen of fannying around
