Hi Nick,
Nice to see you got here. I'm sure the good people on here will be able to help you out (I know the damage has already been done).
I've just filled the contact form for NTL in on here, as you've just jogged my memory that I need to contact them about our TV bill (or lack of one for the last 4 months). Even though they've been taking the money from my bank every month.
Hope you get it sorted.