moving to billing discussion forum
__________________
Accounts are normally suspended due to billing problems, so i assume that everything there is upto date? I did hear recently that a number of accounts have been suspended in error, but i'm not sure whether this is still an issue.
With regard to preventing the issue in the future- if you lose either the SYNC or RDY lights on the modem (or both) then the problem is with the modem's connection to the network, not the pc. So if you need to ring tech support, make sure they know those lights are off and they should be able to either advise you of an account problem, or get an engineer booked as appropriate.
If you service is suspended, you will see SYNC on solid, and RDY flashing
