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danielf · 24-08-2005, 10:30

I had no complaints about the service. Never had a problem with Tele, BB or phone.

Dislike: Cancellation. I left NTL in September 04, and this month (August 05) is the first month they have managed not to bill me. I have never in my life seen such utterly incompetent handling of a cancellation. I have called them every month, but no one seems interested in solving the problem. They just apply an error correction and try to get you off the phone as quickly as possible/ transfer you to another department. Supervisors are impossible to get hold of. All you can get is a callback that never happens.

I'm very happy with Telewest now, but I hate to think what will happen if the two merge.

24-08-2005, 10:30	#9
danielf cf.mega poser Join Date: Jun 2003 Posts: 16,687	Re: Likes and dislikes I had no complaints about the service. Never had a problem with Tele, BB or phone. Dislike: Cancellation. I left NTL in September 04, and this month (August 05) is the first month they have managed not to bill me. I have never in my life seen such utterly incompetent handling of a cancellation. I have called them every month, but no one seems interested in solving the problem. They just apply an error correction and try to get you off the phone as quickly as possible/ transfer you to another department. Supervisors are impossible to get hold of. All you can get is a callback that never happens. I'm very happy with Telewest now, but I hate to think what will happen if the two merge. __________________ Remember kids: We are blessed with a listening, caring government.