Cable Forum - View Single Post

jkthorp · 24-08-2005, 10:09

ntl have been very good so far, been with them for about 5 years now. bb tv and phone service almost always reliable. i think some of it depends on the area - ntl was formed from a lot of different companies, so maybe there are still issues from inherited systems? (i'm sure someone more technical will yay or nay that!)

had to ring cs a few times recently and each time has been great, no long waits, and that callback service is handy (was called back within 15mins)

i'm waiting for an engineer to come and swap my stb at the min - one annoying thing - can the time not be more specific than 8 til 1!? (seems to be the way these days though - same applies with deliveries etc)

24-08-2005, 10:09	#8
jkthorp Inactive Join Date: Jul 2005 Location: Manchester Services: 1MB Broadband Digital TV Posts: 28	Re: Likes and dislikes ntl have been very good so far, been with them for about 5 years now. bb tv and phone service almost always reliable. i think some of it depends on the area - ntl was formed from a lot of different companies, so maybe there are still issues from inherited systems? (i'm sure someone more technical will yay or nay that!) had to ring cs a few times recently and each time has been great, no long waits, and that callback service is handy (was called back within 15mins) i'm waiting for an engineer to come and swap my stb at the min - one annoying thing - can the time not be more specific than 8 til 1!? (seems to be the way these days though - same applies with deliveries etc)