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Wallace · 23-08-2005, 19:41

Could someone please answer me this question as I don't want to call CS until my mind is made up?

I currently have ntl: 2meg BB via a Samsung STB. No complaints, works great.
I also have the TV Family pack and telephone. The price for the TV and phone is now ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 per month.
I am thinking of cancelling the TV and Phone (going back to BT). I now have Freeview which I am more than happy with and cannot remember the last time I watched anything on ntl:

Is it possible to cancel TV and phone but keep BB?

Would I have to change to a SACM or could I keep the STB? A only ask this to minimise the disruption and save taking time off work to have the STB recovered and a SACM installed.

Obvioulsy I would like to retain my telephone number as I did when I transfered from BT years ago.

What is the best way to go about it? Do I contact BT and say I want to return to them before I call ntl:? Or should I tell ntl: first?

Sound simple but it's bound to get cocked up somewhere along the line and leave me without phone and/or BB.

23-08-2005, 19:41	#1
Wallace Inactive Join Date: Jan 2004 Location: South Manchester Services: VM 200M Posts: 144	Cancelling TV/Phone. Could someone please answer me this question as I don't want to call CS until my mind is made up? I currently have ntl: 2meg BB via a Samsung STB. No complaints, works great. I also have the TV Family pack and telephone. The price for the TV and phone is now ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 per month. I am thinking of cancelling the TV and Phone (going back to BT). I now have Freeview which I am more than happy with and cannot remember the last time I watched anything on ntl: Is it possible to cancel TV and phone but keep BB? Would I have to change to a SACM or could I keep the STB? A only ask this to minimise the disruption and save taking time off work to have the STB recovered and a SACM installed. Obvioulsy I would like to retain my telephone number as I did when I transfered from BT years ago. What is the best way to go about it? Do I contact BT and say I want to return to them before I call ntl:? Or should I tell ntl: first? Sound simple but it's bound to get cocked up somewhere along the line and leave me without phone and/or BB.