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Originally Posted by nn012
Just to clear your post TW dont cover Leicestershire.  |
Astoundingly enough I am aware of this and was using Leicestershire as an example, it's actually an ntl franchise. If you prefer we can use the areas around the Birmingham unis, which are Telewest areas, as an example of a 'studenty' area.
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The keyword being few, Telewest are in the process of upgrading it network so it can handles these pressures. The majority of customers are more than satisfactory with blueyonder and it has built up a good reputation for being uncapped, for its quality of service and customer care. It came withinin the top 10 in this months which? magazine survey of broadband and dial up isp satisfaction, ntl was on there too but it came last ie a 'dont buy' in both the dial up and broadband surveys.
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Don't see where I'm bigging up ntl I'm merely saying that Telewest will have issues. TW engineers are probably as concerned about the capacity issues as anyone else. Also not convinced by the fact there are only a few issues on here - how many TW to NTL custs are on here? How many TW customers with speed issues have been cured through changing of upstream (indicating congestion on the existing one)? How hard is it for TW customers to understand that 384k upstream is being offered because they can't do much more and remain uncapped or their network will die?
TW major upgrades are in core network, to the same standard locally as ntl's, nothing more. The previous tier uplift was done through existing capacity mostly which is now basically gone so, like ntl, they are having to upgrade to keep up.
Whether it'll work or not we'll see. Congestion is without a doubt inevitable though, if you think in areas of high usage TW can sustain 10Mbit without congestion you're deluding yourself.
Which surveys relate more to customer service methinks rather than the actual quality of the connection, when ntl works it's fine.