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Originally Posted by spike7451
And we cant always afford to wait on a customer if we are early to a job.Due to the high workload,it's not possible.
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This is why I think the problem lies with people booking the appointments. If you have too many appointments then you can't do them and that's not your fault. But in my case and others like it, if the appointment is booked for a certain time slot, then the engineer shouldn't really come outside of that time slot and then leave if no one answers - my mate was walking back from uni at that time and was home by 1pm.
But as I say it's not the engineers' fault if there are too many appointments booked.