Quote:
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Careful with the description of a latency issue on the line, browsing issues can't really be equated with latency issues.
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Again looking at todays replies (for which I am astonishingly grateful, thank you all).
I was doing what I blame people for all the time in not telling the full story.
There *was* a latency issue. I was in no way blaming the proxy issue on that, just trying to give as much relevant info to the poor guy at the end of the phone to try and help him fix the issue(s).
I took 5 calls today (which is pretty good for a dinky little one man band).
All local. All past customers with valid queries. 3 of them had been on to NTL 3 or more times in the last week. One of them is cancelling despite being on the full cable package.
I didn't fish for this information they were just "Oh by the way have you had anybody having problems with NTL broadband?" questions.
I've been self employed for 3 years in the same place and I have NEVER experienced this.
They should at the very least ackowledge a problem. I've worked with this stuff for years. Customers expect it to be like a TV. Rightly or wrongly. You turn it on and it works. If not you get a repair or new set.
On the positive side the status page appears to show stuff being knackered with no real fix date, which is honest enough. Not really obvious though is it?