Quote:
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Originally Posted by Chris W
the bank haven't made the error though... they requested the amount that ntl told them to...
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Doesn't work like that though.
From here:
http://www.bacs.co.uk/BPSL/directdeb...ic/yourrights/
Quote:
If the amounts to be paid by Direct Debit or the payment dates change, the organisation collecting the payment will notify you normally 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
[Emphasis by Raistlin]
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And also from here:
http://www.bacs.co.uk/BPSL/directdeb...ic_FAQ.htm#Q17
Quote:
Q. How do I get back any money paid in error?
A. If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment.
[Emphasis by Raistlin]
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