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Originally Posted by clarie
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If we, your bank or building society make an error in taking a direct debit from your account, you are guaranteed a full and immediate refund from your bank or building society of the amount paid.
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This is what it says on the NTL website. Therefore I should surely be able to get my money back straight away.
On phone to them now. |
I've highlighted the important bit.
If an error is made it is
actually down to your bank to refund the money and they claim it back from NTL.
Those are actually the terms of the Direct Debit guarentee.