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Originally Posted by Chrysalis
What has got me angry is that I ticked the appropriate box when I signed my initial contract so if I was automatically unticked so to speak they could have broken the original contract.
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I know, I am in exactly the same situation. I made sure I ticked the appropriate boxes to not disclose my details to other companies, be they "specially selected" or otherwise.
What I find funny though is that in order to clarrify the situation to NTL. A situation that from a customers point of view doesn't require clarrifying. They expect you to write a letter, then pay for a stamp to send it to them. Now we all know that the postal system is less reliable than it used to be, so this letter may never be recieved by them should they make the mistake of sharing someone's details they should not have.
Quite ironically, they have chosen to not use their own email service either. Which kind of begs the question, do they trust that when you send an email it shall arrive, if the inference is to be believed. They obviously do not.
Or of course it could be that they making things deliberatly more difficult as it shall benefit them. As people shall maybe not bother sending a letter as it requires more effort. I am more likely to suspect the latter explanation is the correct one.
What I do find interesting however is, that the T&C's have been changed and the caps on broadband have been tightened up. Some people more suspicious than I might suspect that they are concerned about the emerging VOIP technology and as such are trying to squeeze the last drop of profit before they find themselves with loads of customers who aren't accessible through standard landlines and so they have unplugged their phones in favour of a VOIP connection. Of course such people may just be paranoid, but its something to think about.
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Originally Posted by jtwn
Well when we took ntl phone out when it came out, we chose to be ex directory and have never (!) received any cold calls.
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Good for you, I wish I could say the same
