Quote:
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Originally Posted by nffc
... and if one is that bothered, there are always other ISPs  |
That may be true for some, but not for all. And think of the person who posted the following:
I have had mine but as I want the connection and I am happy with the connection so I have to accept the T&C or lose the connection.
Surely, the crux of this matter is the fact that ntl are changing the rules and the rule changes are going to affect many members in a negative fashion. Why should someone change an ISP that is providing a technically good service because someone in a managerial department who knows nothing (and cares less) of the services offered by the company decides to make a move concerned purely with the opportunity to leverage more cash out of the business. Probably someone akin to whoever decides not to spend some cash on Customer Service.
At one time if a company were supplying rubber widgets that company would have never employed a person in any string pulling position who knew nothing of the business of rubber widgets. Unfortunately, that is no longer the case. This new breed of manager might show a profit, but I often wonder how much greater that profit might have been if these guys understood their products, their customers, and the effects of their changes on customer attitudes.
No reasonable person would object to any company changing rules as long as the rules did not intrude on their lives. But I believe this change will.
I have just been in contact with my daughter who I knew was thinking of getting an ntl phone and I was going to tell her to reconsider. Unfortunately, she said the phone had already been installed. The following is a snip from our conversation
19/08/2005 22:26:11 Eric Soph if u read it carefully it says they are giving out our details to selected third parties to contact us
19/08/2005 22:27:04 Soph Eric oh yeh i know that the day we had the phone installed before even we knew what the number was we had ppl ringin about conservatories and windows and sky and all sorts
If that doesnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t prove the likely effects of this latest ntl †œgood ideaâ₠¬Ã‚ of selling our data, what does?
Suffice to say, and if any senior ntl bods are reading this please believe me, do not be surprised if your home phone starts ringing at peculiar times, for it will be myself complaining to you.
That is not a threat but a sincere promise. All it requires is one phone call to my number initiated by ntlââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s actions.
To say that I am annoyed is a gross understatement.
Before anyone tells me to change my ISP..........I believe it's too late!
PS
In anticipation, any appropriate names and phone numbers gratefully received by PM!
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