[Gareth]

Otherwise, if you've opened it directly from the web, it may be that the document is in read-only mode... (it should say in the title bar if it is read-only). Try saving it somewhere where you have read/write access and then re-opening it to see if that makes any difference.

If that fails, I kinda remember seeing something once where using Open Office you could work around this... or was it Anti-Word. Ack, can't remember exactly... think I'm going senile.