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Originally Posted by clarie
It really annoys me when this happens...
I had a £60 bill this month for NTL TV and phone which is way higher than I would normally pay. Looking at the bill (which I don't think is very clearly set out or easy to understand) it looks like I have been charged for things that should have been included. I called them and the person I spoke to advised me that the offer I had originally gone for expired because it was 12 months ago. That annoys me to start with because I moved house recently and when I called them to inform them of this I said I wanted to keep the same deal and no-one said 'ok but it expires this month'. Secondly, after faffing around with this woman for a while she worked out I had been overcharged £35, which they can't refund to me, but which has to go as a credit on my account. I know this is the way they do things but why??? I need that money this month! They shouldn't have taken it off me in the first place!
Is there anything I can do??
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It's not really ntls fault that you didn't remember when your special offer anded....
Not sure if the DD guarantee can help at all as far as getting back money you were overcharged... and even if ntl were to refund you the money (rather than apply a credit), sending a cheque can take weeks, and then you'll have to give approx 7 days for it to clear...
