[clarie]

It really annoys me when this happens...

I had a £60 bill this month for NTL TV and phone which is way higher than I would normally pay. Looking at the bill (which I don't think is very clearly set out or easy to understand) it looks like I have been charged for things that should have been included. I called them and the person I spoke to advised me that the offer I had originally gone for expired because it was 12 months ago. That annoys me to start with because I moved house recently and when I called them to inform them of this I said I wanted to keep the same deal and no-one said 'ok but it expires this month'. Secondly, after faffing around with this woman for a while she worked out I had been overcharged £35, which they can't refund to me, but which has to go as a credit on my account. I know this is the way they do things but why??? I need that money this month! They shouldn't have taken it off me in the first place!

Is there anything I can do??