Cable Forum - View Single Post

Grafton · 18-08-2005, 12:17

I lost my broad band yesterday. After phoning the support helpline I found out that I had been cut off for non-payment of the bill. Except I pay by DD and all payments are up-to-date.

After speaking to customer services I found out that their system has been locking out quite a few people for non-payment, when in fact they have paid.

So if the modem has the lights on that you expect, it may be worth giving cs a call to see if you have been disconnected too.

18-08-2005, 12:17	#9
Grafton cf.member Join Date: Oct 2003 Location: Farnborough Posts: 8	Re: Broadband kaput I lost my broad band yesterday. After phoning the support helpline I found out that I had been cut off for non-payment of the bill. Except I pay by DD and all payments are up-to-date. After speaking to customer services I found out that their system has been locking out quite a few people for non-payment, when in fact they have paid. So if the modem has the lights on that you expect, it may be worth giving cs a call to see if you have been disconnected too.