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Stuart · 18-08-2005, 10:13

Depends on the Area. In some areas, NTL offer broadband via STB or Cable modem (but I believe you have to ask for the Cable Modem), and some only offer broadband via a Cable Modem. In both cases, the engineer should position the Set Top Box and Modem wherever you want (if practical). They will hook up the STB to your TV (If you have anything like a VCR or a Tivo, you may well find they'll disconnect that - they do with my Tivo). I believe they should also hook up the broadband to your PC, but they won't install anything on the PC itself.

Oh, and if you have an Ethernet connection on your PC (most newones do now), ask them to attach the STB or Cablemodem via that rather than USB, as USB is not as reliable.

Also, if they give you a Broadband Medic CD, it's best not to use it if possible. The only time you should need it is if you are attaching a Cable Modem via USB.

Any questions, just post 'em on here.. There's always someone willing to help.

18-08-2005, 10:13	#2
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: New installation? Depends on the Area. In some areas, NTL offer broadband via STB or Cable modem (but I believe you have to ask for the Cable Modem), and some only offer broadband via a Cable Modem. In both cases, the engineer should position the Set Top Box and Modem wherever you want (if practical). They will hook up the STB to your TV (If you have anything like a VCR or a Tivo, you may well find they'll disconnect that - they do with my Tivo). I believe they should also hook up the broadband to your PC, but they won't install anything on the PC itself. Oh, and if you have an Ethernet connection on your PC (most newones do now), ask them to attach the STB or Cablemodem via that rather than USB, as USB is not as reliable. Also, if they give you a Broadband Medic CD, it's best not to use it if possible. The only time you should need it is if you are attaching a Cable Modem via USB. Any questions, just post 'em on here.. There's always someone willing to help.