[jonholyfield]

The other proxies that I was asked to use when on customer support last week all pointed to the same f...Sorry server. So a complete waste of time. I am tempted to re-direct NTL customers to one of my servers but that is madness.
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I feel very sorry for the support people in India.

It appears they have been given no information and no escalation system.

'kinhell, I've left places for less.

If you put aside the massive issues of outsourcing offshore then ffs give the staff there some ability to fix the problem.

Scripts.. Yeah OK fine, I've written them.

But bottom line when all else fails "it is your fault"

I think not.