[jonholyfield]

Hi I've just registered so be gentle.

I'm a PC technician in Woking and I've been doing this stuff for a while (I worked in the Lotus Development messenging support team for a time).

Deal mainly with home users and small companys now.

This week I have had so many customers with NTL problems that it is not true.

I spent 2.5 hours on the phone to India for a deaf customer this week and despite having got the same problem fixed for another customer last week by the changing of proxy server, this time the nice chaps in India didnt have a clue.

I was back to the "Its something on the PC" routine.

Despite having demonstrated the problem on a laptop as well and the fact that the customers PC connects to my network fine. I spoke to the supervisor et al and it was like a brick wall.

Every proof I threw at them was countered with "No it tests OK here its the PC" I only lost my rag once and ended the call politely but its bloody frustrating.

So what are the other options for broadband over cable? None I assume.

So my customers will have to go through the grief of cancelling and then paying for an additional phone line or ditching NTL (which seems to be a fair option, to be honest).

Cheers

Jon