[nffc]

Originally Posted by jonbr

I agree, as I've said before " Indian IT staff are very good technically"....
I have to say, that if an Indian person is allowed to do a good job, they tend to do a better job than us westoners.

I just wish the likes of the "power people" in companies like NTL realised this and allowed their Indian staff (actual or decended) to do the job on their own, with out strict scripts to follow.....

That's true. We don't have scripts or flowcharts or anything- just masses and masses of info to access. We're expected to diagnose ourselves...