[neo123]

I have had to phone them about 4 times +, many of the times they would just pass me off as a kid that doesnt know what he is doing and tell me to reset my modem, when i have just said that i did. They constantly said it was an issue with my computer...even when i said i have tested it out on two different computers and have reformatted.

Eventually they managed to squirm out that it was indeed their fault and a glitch in my area was the problem.

But saying that, it was quite a while back. Recently i had to phone them about an issue where my connection kept dropping, which i also knew was on their side.

First time i called telling them all the information, saying how my signal level on the u/s shot up to 61db, and i was told by a nice asian man that there wasnt any faults on my line or in the area goodbye.

Second time i called i actually got somwhere kind of, they said they can see anything there, so call back when the problem is actually happening (which i couldnt because the fault was usually late at night).

Third time i said enough is enough, and they called an engineer out, 8.00 on the button the next day, my signal levels got cranked up and a forward path equalizer fitted to my modem. Not a single dropped connection since!

So mixed feelings here to be honest, most of the time i feel its not their fault because they have no idea of a customers techinical abilities so :/