Cable Forum - View Single Post

rscott101 · 17-08-2005, 00:26

Mick, I'll try to clarify things.

One of the issues I raised in Responsetek was the refund which CS told me had been refused but didn't know why. The comment I got back was 'we hope this has been resolved'. I sort of hoped they might take ownership and try get it sorted.
Turns out that it hadn't actually been refused - CS had just given me duff info on 3 occasions.

By 'fluff' I meant irrelevant PR speak. I'd mentioned in Responstek that it didn't seem to be possible to call certain departments directly. Got a response that 'NTL ... are working hard to ensure we can reduce call waiting times'. Good news, just not relevant.

17-08-2005, 00:26	#57
rscott101 Inactive Join Date: Sep 2004 Posts: 17	Re: Cable Forum Launches ntl Responsetek Mick, I'll try to clarify things. One of the issues I raised in Responsetek was the refund which CS told me had been refused but didn't know why. The comment I got back was 'we hope this has been resolved'. I sort of hoped they might take ownership and try get it sorted. Turns out that it hadn't actually been refused - CS had just given me duff info on 3 occasions. By 'fluff' I meant irrelevant PR speak. I'd mentioned in Responstek that it didn't seem to be possible to call certain departments directly. Got a response that 'NTL ... are working hard to ensure we can reduce call waiting times'. Good news, just not relevant.