Cable Forum - View Single Post - new ntl broadband customer

17-08-2005, 00:46

Tony,
Welcome to the boards.
Sound like similar probs I had, wrong PIN number (or in my case, no pin number as NTL's welcome letter got lost in mail).
I had to ring tech support, but used the 0800-052-2000 number (not indian call centre), then the guy couldn't find my account details, let alone correct pin, but I kept him on the line untill he found everything, gave me the correct pin, and kept him waiting further whilst I tested it and made sure everything worked OK, which it did, bar the bit where it says it's testing your account with NTL's email servers, say it fails, at that point, I was advised to click on cancel, ignor the not completed software warning, and to load my email details into whatever client I am using (outlook), and it worked!
Keep onto NTL, and try getting someone from the UK to help you sort it out.
Three PIN numbers are very very wrong!

17-08-2005, 00:46	#6
atlantis Guest Posts: n/a	Re: new ntl broadband customer - will not let me register Tony, Welcome to the boards. Sound like similar probs I had, wrong PIN number (or in my case, no pin number as NTL's welcome letter got lost in mail). I had to ring tech support, but used the 0800-052-2000 number (not indian call centre), then the guy couldn't find my account details, let alone correct pin, but I kept him on the line untill he found everything, gave me the correct pin, and kept him waiting further whilst I tested it and made sure everything worked OK, which it did, bar the bit where it says it's testing your account with NTL's email servers, say it fails, at that point, I was advised to click on cancel, ignor the not completed software warning, and to load my email details into whatever client I am using (outlook), and it worked! Keep onto NTL, and try getting someone from the UK to help you sort it out. Three PIN numbers are very very wrong!