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1)What, specifically, is your issue?
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Packet loss.
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a) Is there a specific time that this issue is most prevalent?
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No specific time. Always doing it.
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b) How long has this issue been going on? (days, weeks, months etc)
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2-3 weeks.
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2) Do you have cable TV? If so, is there any reception degradation?
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No.
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3) Have you contacted customer support about this problem? If so, what did they say?
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No, as the last couple of times I have been on the phone for 30-45 minutes and got cut off. Also got cut off when using Broadband Medic's chat.
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4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
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Tried without router, tried restarting modem, tried closing all applications on system.
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5 Who you are and what you have
a) Where in the country are you?
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Midlands, Staffordshire
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b) What is your operating system?
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Windows 2000 Pro SP4
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c) What is your home network setup? Provide details.
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4-port router with a laptop and desktop connected to the router.
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d) If you have more than one computer, is the problem occuring on all other machines?
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Tried on my laptop, same thing.
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e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
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No software firewall, only the firewall in the router (which cannot be disabled).
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f) Please supply a traceroute from you to www.bbc.co.uk in text format
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Tracing route to
www.bbc.net.uk [212.58.224.88]
over a maximum of 30 hops:
1 <10 ms <10 ms <10 ms 192.168.1.1
2 7 ms 8 ms 7 ms 10.156.79.254
3 7 ms 8 ms 8 ms brhm-t2cam1-a-v111.inet.ntl.com [213.106.228.65]
4 23 ms 8 ms 10 ms brhm-t2cam1-b-v99.inet.ntl.com [213.106.229.10]
5 8 ms 13 ms 9 ms brhm-t2core-b-ge-wan63.inet.ntl.com [213.106.231
.193]
6 7 ms 7 ms 9 ms bir-bb-b-so-700-0.inet.ntl.com [213.105.174.109]
7 9 ms 10 ms 12 ms nth-bb-a-so-300-0.inet.ntl.com [62.253.185.105]
8 13 ms 13 ms 13 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
9 33 ms 15 ms 14 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
10 14 ms 14 ms 15 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
11 15 ms 16 ms 16 ms 212.58.238.129
12 17 ms 14 ms 16 ms www51.thdo.bbc.co.uk [212.58.224.88]
Trace complete.
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6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
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http://www.broadbandreports.com/quality/nil/1820219