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Originally Posted by Paul
Hope you aren't getting preferential treatment due to your team status  |
To clarify - they wouldn't know Rob's details from Adam, to be able to link him to the team.
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Originally Posted by rscott101
I used the system last week and got my responses today. They've replied to 3 of my 4 comments.
One reply was attempting to be helpful - suggested I get customer services extension, surname or desk number when I called. I've pointed out that when I've asked this, I've been refused this info.
The others can best be described as fluff. They begin by saying how NTL are committed to improving and end by apologising. They miss the important part of the response - whether they intend to address the issue raised.
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Send me a private message with some details such as the e-mail address you used on the responsetek tool and I will forward this on to our ntl contact to investigate. To send me a Private message click on my name on this post and select 'Send a private message to Mick'. from the drop down menu. Thanks.
Edit: I am confused, what issue do want addressing, you have mentioned in another thread you are no longer an ntl customer?