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Originally Posted by Rob C
For the sceptics around here  I can personnally vouch that the Responsetek system is receiving attention by ntl. I left feedback last week regarding a shoddy standard cable repull to my house. I've just been called by ntl, checking up on the current situation and arranging to send someone out to do it properly. 
In case you are interested, they failed to bury the new cable either on the pavement (token guesture of using tarmac over the cable, and it's already surfaced), or as it crossed my garden. They also didn't connect the phone up properly.
The system works. Use it  |
Hope you aren't getting preferential treatment due to your team status
It would actually be good if someone from NTL management would actually feedback to the forum just what they are doing to address some of the issues raised so far. At least that way people can see for themselves what is happening to improve the service.