Always fair to provide updates!
Broadband and TV back - hpone apparently will take 12 hours (was done immediately last time lol).
Anyway - managed to get some contact names which I will email tomorrow. I'm not going to be begging for compensation. I'm just going to inform those of a high level where they lost me as a customer so perhaps they make some alterations to get better service to those who remain!
Keep up the good work!