Cable Forum - View Single Post

rscott101 · 16-08-2005, 17:44

I used the system last week and got my responses today. They've replied to 3 of my 4 comments.
One reply was attempting to be helpful - suggested I get customer services extension, surname or desk number when I called. I've pointed out that when I've asked this, I've been refused this info.

The others can best be described as fluff. They begin by saying how NTL are committed to improving and end by apologising. They miss the important part of the response - whether they intend to address the issue raised.

16-08-2005, 17:44	#53
rscott101 Inactive Join Date: Sep 2004 Posts: 17	Re: Cable Forum Launches ntl Responsetek I used the system last week and got my responses today. They've replied to 3 of my 4 comments. One reply was attempting to be helpful - suggested I get customer services extension, surname or desk number when I called. I've pointed out that when I've asked this, I've been refused this info. The others can best be described as fluff. They begin by saying how NTL are committed to improving and end by apologising. They miss the important part of the response - whether they intend to address the issue raised.