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Originally Posted by Rillington
Maybe that is the caee but the faults person told me that the problem was due to signal strength and that a technician would come and visit tomorrow.
I will also ask for a new remote to be on the safe side.
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Aye, and another faults person told you it was your VCR. Frankly I'd believe the wise words of an NTL tech before swallowing any CS BS.
What I don't understand is why CSRs are not briefed on these known issues, so they can advise customers accurately rather than just making something up.