[Monserrat]

Living in the uni halls, I was hooked up on a T1 connection. Pretty good I must say, having it from the luxery of the bedroom. This goes back to 1999 when I started uni. Because it was my first PC, it was pretty much my first Internet experience.

Going back home in the summer on 56K dial-up for the first time was a bit of a shock!

Then I became an NTL customer from October 2002 onwards. I saw the speesds go up from 512K to 600K and 750K. I was all too glad to see the new speed increase go up to 2M which is more than a T1.

Now, there are talks of a 10M speed. Is there really any need for that? The only benefits here go to movie pirates. Other than that, you can legally download a 100 meg game demo or the massively-bloated 230-odd-megabyte 3D Mark benchmark tool. After that, you start to run out of ideas.

I would personally prefer to see smaller speed increases, but compensate by having the entire NTL customer services and tech support based in the UK. Really, is there much money saved by speaking to Indian people across long-distance calls? I wear two hearing aids so I don't follow their accents very well. Even the ordinary mortal has difficulties.

So less bandwidth increases and UK support centres would be more reassuring.

<Admin Edit: Jon M - Merged with 10mb discussion thread.>