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Re: help needed
I had the same problem with my connection dropping out and coming back some time later on it's own. Usually during the day when I was at work so didn't know it had gone and couldn't phone them cos I wasn't next to it and didn't know.
Ended up in a three way call with them and my daughter at home and me in the office. The CS person was able to "see" that the connection had being going up and down so it may be worth another call to them explaining what's happening to see if they "see" that connection is also going up and down!
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