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Re: help needed
If your upstream or downstream are outside the tolerances posted in the sticky, and you are having problems with the connection remaining stable it's time to phone faults. Faults are often able to diagnose and agree this when you contact them as they can interrogate some of the network settings remotely. An adjustment imay be needed either at the street cabinet amplifier, or at the connection from the cable modem to the cable itself. That may require an engineer to visit you.
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