Cable Forum - View Single Post - NTL Customer Services: Your personal experience

SMHarman · 15-08-2005, 12:49

My recent experience...

Downstairs box not playing ball since the upgrade to VOD. Looking at the updnblue pages it looked like it was a return path problem.

Called CS at 7:30 on Tuesday night, a 20 min wait and then a good competent CS on the end of the line reboots etc, decided that NTL could not see the box from their end and that an engineer visit was in order. Could have been next day or 48 hrs but Saturday PM (1-5) was available.

Saturday PM turned into the doorbell ringing at about 11am. Thankfully was in.

Didn't bother looking at existing box, just did a straight swap, engineer spent a while on the phone to give new serial nos to someone. Still no VOD, but the box had registered with the network, obtained an IP etc.

He advised me the rest should be resolved by Monday, it was actually all working by about 5pm.

Happy customer.

15-08-2005, 12:49	#610
SMHarman Inactive Join Date: Jun 2003 Services: Cablevision Posts: 8,305	Re: NTL Customer Services: Your personal experience My recent experience... Downstairs box not playing ball since the upgrade to VOD. Looking at the updnblue pages it looked like it was a return path problem. Called CS at 7:30 on Tuesday night, a 20 min wait and then a good competent CS on the end of the line reboots etc, decided that NTL could not see the box from their end and that an engineer visit was in order. Could have been next day or 48 hrs but Saturday PM (1-5) was available. Saturday PM turned into the doorbell ringing at about 11am. Thankfully was in. Didn't bother looking at existing box, just did a straight swap, engineer spent a while on the phone to give new serial nos to someone. Still no VOD, but the box had registered with the network, obtained an IP etc. He advised me the rest should be resolved by Monday, it was actually all working by about 5pm. Happy customer.