Hehe.
Userbase of 65,000,
20,000 awaiting provisioning and install, 10,000 calls a day into the callcentres (1/6th of userbase!), under Ofcom investigation, and potentially cancelling further advertising until they have gotten their house in order by fulfilling the mass of outstanding orders and resolving CS issues.
The LLU network that they have both bought and are building is nowhere near making money, current prices are loss leading and as they go further down the profitability of exchanges that'll just get worse and only be exacerbated when BT release their own 8Mbit products, which BTW go on wider 50,000 user trial next month and expected general release November.
Various people report issues with installation, customer service, telephony, in terms of call quality, billing and lack of dial tone all together, and issues with internet speed itself through poor DNS, connection stability and general performance, there's a Bulldog hell website and ADSLGuide has a number of highly satisfied customers.
Braver man than me.
C+W's name in the consumer world and the comms industry isn't the greatest
there is an nthell but there's also a Clueless and Witless
.