Just an update guys, still waiting for it to come on here (It's about 17.00). I'm gonna phone NTL one last time to see if there is a chance of getting it today.
Well looks like there's no footie for me today. Customer services have asked me reboot the box (again), and still the same problem. Not impressed!
The customer services has now closed for today as it's after 5.pm so it looks like I'm gonna have to wait until tomorrow...