Cable Forum - View Single Post - [Merged] No Prem Plus. Guess whose fault.

streety · 13-08-2005, 15:22

Rang up 3 weeks ago to confirm i was subscribed - Assured I was and that I need take no further action. Rang up last night (not that I don't trust NTL :>)) - confirmed subscribed, should work fine.
Today, 12:30, you are not subscribed, blah blah, purchase for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£7.00.
32 minutes waiting for customer services to answer (yes I can appreciate you were busy) only to be told aware of problem and 5 minute reboot of STB advised - did this (actually nearer 10 minutes off), still no good. Why you could not put a pre-recorded message at start, God only knows.

1 hour later, signed up with Sky, engineer coming to install Sky+ next weekend, Dolby 5.1, Interactive (that works), better customer services (allegedly), lots of extra channels.

The words 'camel', 'straw' and 'back' immediately sprang to mind.

Hope it gets better for those of you who stay, but i've been with NTL 7 years, and technology most certainly is not yet tamed. It'll take a lot to entice me back.

Good luck.

13-08-2005, 15:22	#12
streety Inactive Join Date: Aug 2005 Posts: 4	Re: [Merged] No Prem Plus. Guess whose fault. Rang up 3 weeks ago to confirm i was subscribed - Assured I was and that I need take no further action. Rang up last night (not that I don't trust NTL :>)) - confirmed subscribed, should work fine. Today, 12:30, you are not subscribed, blah blah, purchase for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£7.00. 32 minutes waiting for customer services to answer (yes I can appreciate you were busy) only to be told aware of problem and 5 minute reboot of STB advised - did this (actually nearer 10 minutes off), still no good. Why you could not put a pre-recorded message at start, God only knows. 1 hour later, signed up with Sky, engineer coming to install Sky+ next weekend, Dolby 5.1, Interactive (that works), better customer services (allegedly), lots of extra channels. The words 'camel', 'straw' and 'back' immediately sprang to mind. Hope it gets better for those of you who stay, but i've been with NTL 7 years, and technology most certainly is not yet tamed. It'll take a lot to entice me back. Good luck.