Cable Forum - View Single Post - [Merged] No Prem Plus. Guess whose fault.

RedBull · 13-08-2005, 15:16

I phoned 5 times this week as our TV wasn't registering either Premiership Plus channel as subscribed. This was after NTL's initial failure to call us up regarding renewing the subscription - despite their insistance they would do so on the football leaflets they sent out.

The final call was this morning at around 10am, where I was yet again assured that the service had been ordered and it would be activated in time for the Man United v Everton game. Low and behold, come 12.30, no service, come 12.45, still no service. In the end had to go out to the pub to watch the game as NTL didn't get it working in time.

So after 5 phone calls all insisting the service was working, along with the countless times the cable internet has gone down for weeks on end (and customer service have just passed us around or not answered) I'm at the end of my patience and want to cancel this awful service.

Can anyone advise on the best route of cancelling? I know people will say ring customer service but the reality is we'll just be passed in between different departments again and fobbed off with excuses. Is there any direct numbers or mailing addresses I can contact so that we can properly cancel the service? We've had NTL for over 24 months now so we're definitely over the 12 month period.

13-08-2005, 15:16	#11
RedBull Inactive Join Date: May 2004 Posts: 7	Re: [Merged] No Prem Plus. Guess whose fault. I phoned 5 times this week as our TV wasn't registering either Premiership Plus channel as subscribed. This was after NTL's initial failure to call us up regarding renewing the subscription - despite their insistance they would do so on the football leaflets they sent out. The final call was this morning at around 10am, where I was yet again assured that the service had been ordered and it would be activated in time for the Man United v Everton game. Low and behold, come 12.30, no service, come 12.45, still no service. In the end had to go out to the pub to watch the game as NTL didn't get it working in time. So after 5 phone calls all insisting the service was working, along with the countless times the cable internet has gone down for weeks on end (and customer service have just passed us around or not answered) I'm at the end of my patience and want to cancel this awful service. Can anyone advise on the best route of cancelling? I know people will say ring customer service but the reality is we'll just be passed in between different departments again and fobbed off with excuses. Is there any direct numbers or mailing addresses I can contact so that we can properly cancel the service? We've had NTL for over 24 months now so we're definitely over the 12 month period.