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Originally Posted by ian@huth
It is very easy for an ISP to say they give you a service free of any usage limitations and with free 24/7 technical support but what can the reality be like? Contention could be a factor virtually all the time and it becomes a case of you can have as much as you like as long as others let you. The one 24/7 technical support line may also be very hard to get through on.
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Do you not think that Telewest might have actually thought this through? Just because they are doing something different to NTL does not automatically mean that their plans are not viable. They aren't going to be throwing around something that will never live up to expectations, otherwise they'll be constantly dealing with bodies such as Trading Standards. Just because NTL do things one way does not mean that is the only way to do things. There are other ISPs that do not have download caps. Are we honestly to believe that NTL, given their sterling track record of getting things wrong, actually have this right? I certainly do not.
As far as getting through to technical support is concerned, getting through to NTL isn`t excactly an easy task, so that criticism of Telewest doesn`t have any relevance IMO.