atlantis

D@n,
I hope by now you've managed to get things sorted out with NTL.
I've had problems too, and I list them in case it helps you and others.
1) We moved in here on 24th June, and NTL arrived at 11am, to find the previouse tenents, who were NTL customers, had smashed the broadband modem, cut cables everywhere, leaving two cables intact.
One was a thin mains cable, the other the NTL tv cable feeding the rear living room (we have two as it's an old house, the so called front palour room is where the cables from NTL come into the property).
2)The previous tenents had made a wooden boxed in base for a fire surround, and imprisoned the two cables, mains and NTL) behind it, trapping them both in many bends.
3)I contacted my landlord, who arranged for a proper electrician to install mains supply to the rear position where my tv is, using white conduit to make a neat job.
4)Now I ring NTL, as the electrician finds the NTL cable is damaged, and split, the CS girl thinks NTL may charge £50 for re-cabling, but it's going to be down to the installer to decide if he considers the cable damaged by the actions of the previous tenents.
Yes, he did, and no charge was levied against me, plus, he fed the cable along the same white conduit as the mains feeding the tv room.
It looks neat, clean, and works without any interferance (I questioned the NTL guy on possible side effects on having both cables in the same conduit, asking about interferance etc) he assured me there would be none, and he was 100% right.
My point is that as a new customer to NTL, not only did I get new cable feeding to the outside box on the outer wall of my home, I also get them to feed the interior cable where I wanted it to go, it took him a while for both jobs, but he did it without any fuss whatsoever, so if all this work can be done for me, you too, and everyone else, is entitled to the same level of workmanship