[jburton]

[QUOTE=Raistlin]Hi Jon,

Hi Raistlin, you were great in the Dragonlance books.

1. What operating system (OS) are you using? I'll assume that this is Windows of some sort, but are you on XP Home or some other?

XP Home

1. Have you downloaded and installed all of the relevent updates?

Yes

1. Do you get your internet through a Stand Alone Cable Modem (SACM - usually a little silver box) or through a Set Top Box (STB - the same box the TV comes through)?

SACM, that sits on top of the computer, but the lead from that goes to the STB, which now has a splitter. At least, I think it is a SACM, it is a sliver box, not very big, with a row of green lights on the front.

1. Do you connect directly to the SACM/STB or have you got a router of any sort between the PC and the box?

USB from computer to the SACM directly.

1. Are you connected via a USB cable or via an Ethernet cable?

USB

1. Do you have any software firewalls installed on your PC (ZoneAlarm for example)?

ZoneAlarm. I originally had AVG but the email scanner part of that reacted badly to the broadband, so I now have ZA.

1. Have you run a full Antivirus/Spyware sweep recently?

yes, I do that every 2 days.

1. Are you running any Peer-2-Peer software (Bittorrent/Kazaa, anything like that) on your machine?

nope.

I'm sure there are more questions but these will do as a start

thanks :-)


Jon