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Raistlin · 10-08-2005, 15:45

Hi Jon,

Sorry to hear that you're having problems.

Can I ask a few questions, the answers to which might help us to diagnose what's going on?

What operating system (OS) are you using? I'll assume that this is Windows of some sort, but are you on XP Home or some other?
Have you downloaded and installed all of the relevent updates?
Do you get your internet through a Stand Alone Cable Modem (SACM - usually a little silver box) or through a Set Top Box (STB - the same box the TV comes through)?
Do you connect directly to the SACM/STB or have you got a router of any sort between the PC and the box?
Are you connected via a USB cable or via an Ethernet cable?
Do you have any software firewalls installed on your PC (ZoneAlarm for example)?
Have you run a full Antivirus/Spyware sweep recently?
Are you running any Peer-2-Peer software (Bittorrent/Kazaa, anything like that) on your machine?

I'm sure there are more questions but these will do as a start

I know it seems like a bit of a nause to have to supply all this information but the exact setup that you're running can sometimes help to more accurately sort out what's going on. It should also help us to give you some pointers on different things to try.

Cheers,

Raist

10-08-2005, 15:45	#3
Raistlin Inactive Join Date: Feb 2004 Location: There's no place like 127.0.0.1 Services: Depends on the person and the price they're offering Posts: 12,384	Re: cutting out regularly Hi Jon, Sorry to hear that you're having problems. Can I ask a few questions, the answers to which might help us to diagnose what's going on? What operating system (OS) are you using? I'll assume that this is Windows of some sort, but are you on XP Home or some other? Have you downloaded and installed all of the relevent updates? Do you get your internet through a Stand Alone Cable Modem (SACM - usually a little silver box) or through a Set Top Box (STB - the same box the TV comes through)? Do you connect directly to the SACM/STB or have you got a router of any sort between the PC and the box? Are you connected via a USB cable or via an Ethernet cable? Do you have any software firewalls installed on your PC (ZoneAlarm for example)? Have you run a full Antivirus/Spyware sweep recently? Are you running any Peer-2-Peer software (Bittorrent/Kazaa, anything like that) on your machine? I'm sure there are more questions but these will do as a start I know it seems like a bit of a nause to have to supply all this information but the exact setup that you're running can sometimes help to more accurately sort out what's going on. It should also help us to give you some pointers on different things to try. Cheers, Raist