10-08-2005, 15:43
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#7
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Guest
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Re: Ebay question
Just had these replies over the last few hours
Quote:
Hello
Just been onto the Royal Mail website to try and track the item, and surprise surprise the Royal Mail do not disclose the whereabouts of the item until it has been signed for. It is therefore looking very much like it could be lost, or they have had a serious delay in getting mail through.
Anyway you can check for yourself the number is DP*********1GB.
I can also confirm that the item was sent 1st class Recorded, incase you doubt me.
I will photocopy the bits for you and send in the post tomorrow.
Steve
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Quote:
I do realise that when items do not arrive it is very disappointing, but please appreciate that it out of my hands once a package has been posted.
Believe me, I am extremely annoyed that the item has gone missing, and will be making a claim, but the Royal Mail do advise to wait at least a week, even though it was sent Recorded 1st Class.
Hopefully you will see when you get a copy of the recorded voucher that I am not lying when I say it was posted on Friday 5th.
Steve
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Quote:
I have just been onto the Royal Mail websitre again to gather some more info, details are as follows:
We're sorry your First Class Recorded sent on 5/8/2005 still hasn't arrived.
Your item is still in transit and will hopefully be with you within the next day or so. If you still haven?t received your item after 15 WORKING days (from the date of posting) please contact us again.
Recorded Signed For
Recorded Signed For is an additional service for First and Second Class services. Using Recorded Signed For you can also confirm the delivery of your item using Track & Trace.
Recorded Signed For is not a guaranteed service but we aim to deliver within one to two days for First Class mail and three to four days for Second Class mail.
So why might a Recorded Signed For delivery take a day or so longer than expected? Here are some possible explanations:
Did it have the full postal address including a valid postcode - YES
Was the envelope clearly legible and dark ink used? - YES - Labelled with return address
Have we left a card to tell you we tried to deliver the item? - NO
Was the item a standard size ? no smaller than a postcard or no larger than A4 size? - In small Box
Size affects the ability to process post mechanically or to get it through your letterbox.
Well this is the excuses the Royal Mail use, pathetic in my opinion.
Steve
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